Outlook Intermediate OU-011

Course Overview

Mastering the numerous features of Outlook.

Prerequisites

Microsoft Outlook Beginner

Syllabus

Advanced e-mail options:

• Introduction;
• Defining the advanced options of the e-mail module;
• Tracking e-mail messages that require follow up;
• Replying without having to switch between windows (Lync);
• Defining the tracking options for e-mail messages that require follow up;
• Inserting hyperlinks in a message;
• Organizing messages;Creating messages using templates.

The Outlook journal:

• Turning on the journal;
• Tracking a phone call.

Notes:

• Changing the appearance of notes;
• Creating a new note;
• Changing the way notes are displayed;
• Creating a message based on a note;
• Inserting a note in a message.

Access rights:

• Managing access rights.

The Outlook address book:

• Managing the Outlook address book;
• Archiving data;
• Discovering the size of your personal folders;
• Managing PST files (Personal Store Folder);
• Archiving files.

Public folders:

• Using public folders;Deleting a folder.

Managing the outlook screen:

• Changing the different views;
• Displaying the three-line AutoPreview for e-mail messages;
• Creating custom views;
• Using categories;
• Selecting a field that will be used to group items;
• Using filters.

Appendices:

• Connecting to Hotmail without the use of add-ins;
• Configuration of the Outlook address book;
• Defining Outlook as a start-up program;
• Merging contacts with Word;
• Creating a new view;
• Indicating the duration of a task or another object;
• Finding exactly what you want and when you want it.