Writing Effectif Email
Learning Objective
The many advantages of email have long made it an indispensable tool in professional communications. This “productivity tool”, however, can quickly become counterproductive if email messages lack clarity, conciseness and precision. This can lead to endless back-and-forth messaging between sender and recipient, costly delays or, worse still, mistakes that can impact the organization.
This course is designed to provide participants with the knowledge and means to write clear, concise and precise emails that will help them meet their objectives and save everyone time and effort.
Who should attend
All members of the organization who are required to write emails
Prerequisites
None
Methodology
- Presentations, hands-on exercises and discussions
- Extensive documentation to support learning
- Numerous online writing resources
Contents
Rules for drafting emails
How to:
- Clearly state the purpose of the message
- Determine the tone and style according to the audience and context
- Structure emails so that the recipient both reads and understands them
- Avoid time-wasting email ping-pong
Reviewing emails
How to:
- Properly edit your messages based on specific criteria
Do’s and don’ts of netiquette
How to:
- Respect the rules of civility and courtesy to get your message across more effectively
- Avoid missteps that may upset recipients
The pros and cons of email
How to:
- Capitalize on email’s advantages and avoid its potential pitfalls
Before starting to write
How to:
- Clearly define the communication objective and core message
Optimal use of the various components of emails
How to:
· Identify primary and secondary recipients
· Write a relevant subject line that engages the reader
· Make optimal use of attachments
· Choose the right salutation and closing
· Etc.
Note :